Effective Date: 7th December 2024
Due to the nature of high-value, international commodity trading, custom IT solutions, and large-scale EPC projects, SA Global’s Refund and Financial Policy is governed by the specific contractual obligations outlined in the legally executed agreements for each transaction or project.
The policy for return, non-performance, or financial remedy (including refunds/drawdowns on banking instruments) for commodity trades is exclusively determined by the terms outlined in the binding Master Trade Agreement (MTA) and the specific Sales and Purchase Agreement (SPA). This includes procedures relating to SGS inspection failure, non-delivery, or non-compliance with product specifications.
Refunds or financial adjustments for custom software, AI models, or business automation applications are governed by the milestone and payment terms defined in the Statement of Work (SOW) agreement. Generally, payments made for completed milestones or accepted deliverables are non-refundable. Any adjustments will be based on the project completion percentage and mutual agreement.
Financial remedies, claims, or refunds related to Engineering, Procurement, and Construction (EPC) projects (Solar and Hydro) are governed strictly by the EPC contract, which outlines liquidated damages for delays, performance guarantees, and warranty claims. Mobilization fees and fees for completed engineering milestones are typically non-refundable.
Any disputes related to refunds or financial claims must be handled according to the Dispute Resolution Clause specified in the primary contract (MTA, SPA, SOW, or EPC Agreement).
For clarity on the refund policy applicable to your specific contract, please refer to the contractual documentation or contact our Contract Management team.